Notes from the RoxyAnn Wine Club Manager

Hi,

I started at RoxyAnn in 2005 when we were in the “Old Tasting Room”, and became the Wine Club Manager in 2006.  Needless too say it has be a fun, challenging, yet thrilling, ride so far.

The RoxyAnn wine club has seen tremendous growth since its inception.  When I started in 2005, we had 75 members and we had to hang ring up all the sales on a cash register and attach the receipts to the boxes.  In 2006 we upgraded to a POS system, “CRE”, and then its companion software “SmartClub” for the wine club.  This allowed us to run all the credit cards and UPS shipping labels automatically which made it easier to manage the releases as we grew.  This allows our members to stop in and pick up their release, sign for the wine and enjoy.  No fuss, no muss!

photo by Michael D. Davis, Studio D Photography

It is always fun when we do our release parties each quarter.  We usually have 500-600 people show up for food and wine pairing and just general social fun!  It’s a great time to see familiar faces and meet the new ones.

My job, as Wine Club Manager is to ensure each release comes off without a hitch and to ensure great Customer Service as needs, requests and problems arise.  It is a challenging position, but one that I enjoy.  We have started the weekly newsletter emails and I appreciate the feedback we get from our members.  It is such a joy to see our members utilize their membership by visiting us with regularity, taking part in our cooking classes and stopping by to listen to music or watch a movie with us.  The late afternoons are unique in that we are in the city limits and we have regular guests stopping in for a glass or bottle of wine and usually a fruit and cheese plate.  The social aspect of our wine club is surely the most interesting part of membership.

As the club grows, there will be new challenges; we look forward to meeting them head on, while never losing sight of the fact that the Wine Club is the life blood of the Tasting Room.  We value and appreciate our members, as well as our non-member guests, tremendously.  If you have any questions, comments or suggestions, I would love to hear them.  I can be emailed at wineclub@roxyann.com, or by calling 541-776-2315, ext 307.

Cheers,

Joe Spagnualo

Wine Club Manager

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RoxyAnn blog update

Hi all,

Sorry I have been remiss in updating the blog in a timely manner, it has been a tremendous summer.  Very hectic, yes, but great things going on at RoxyAnn.

This fall/winter, we hope to have our recipe/pairing section done as well as general updates on the wines, the winery and special events.  I hope to sit down with John Quinones, our winemaker, for a series of short pieces and interviews, as time permits.  Hopefully, I can get Michael Donovan, our Managing Director, to contribute as well.  He has extensive experience and a wealth of knowledge, as well as being a major force in the direction that RoxyAnn Winery is going.  Our Southern Oregon Wholesale Rep, Ned Armstrong has also committed to contributing to the blog from a sales standpoint.

So, please stay tuned, we have lots of things in store for the blog; a “wine-derful” journey, if you will. (please pardon the pun).

CHEERS!

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